Organizational Learning!

Most people look at a crisis as a very negative event. Although many crises do end with a few or possibly a lot of bad outcomes, some if not all crises can teach an organization many things. Once a crisis is completely over there is actually still more work to be done. This may be the most important part of a crisis; this is known as the learning phase. Here the organization, such as Tiffany & Co., must evaluate the crisis and anything that could have been changed during the events of the crisis as well as what needs to be changed in the organization overall. In order to make sure future crisis will be handled to the best of the organizations ability the crisis management plans need to be altered in some ways by what is learned from the previous crisis.

When it comes to Tiffany & Co. I have mentioned several times they have not dealt with any major crisis, at least not recently or publicly. This could mean one of two things for Tiffany’s they may have learned from smaller crisis in the past or possibly they have just been fully prepared and paid close attention to warning signs. For an organization like Tiffany & Co. if a crisis were to occur they have such a large worldwide corporation they would definitely have a lot of research to do at the closure of the crisis to see how it was handled in the many different branches of their organization.

In order for an organization to be completely ready and aware of a crisis they must constantly be developing new ideas on how to adapt to the current lifestyle of not only their customers but the entire world. An organization must be constantly learning what is going on around them, with their customers, their employees, and the organization as a whole. If an organization does not keep up with their surroundings they will never be able to survive a future crisis. Organizational learning should be a constant for all of those involved in the organization anyone from the CEO to an everyday employee. A company like Tiffany & Co. is very popular and so well known for their premier jewelry that they need to be informed about what is going on around them to make sure they can keep their positive reputation.